We are passionate about creating a culture that is committed to developing service-based leaders at every level.
We call our unique approach to leadership Epic Service™, which defines the way we serve others, develop our employees, and embody great service-based leadership as a culture. Through Epic Service™ we attract employees aligned to our values and invest in their development through training in leadership, guest service and our business.
OUR LEADERSHIP COMPETENCIES
Create authentic connections with others
Inspire trust; listen to others to develop a shared understanding; build strong relationships; welcome different ideas and points of view; respect the value of others.
Seek and offer feedback to improve leadership effectiveness
Practice self-awareness; understand your own strengths and opportunities; lead with vulnerability and unlock the potential of your team.
Demonstrate a desire to be your best and deliver results
Take the initiative to step up and be decisive; enroll employees in our shared vision; empower others to achieve success.
Be forward thinking and agile
Shift, move, adapt, learn and grow; act fast to changing dynamics; continuously prioritize to ensure the focus is on the most important work.
Embrace our mission
Allow your personal passion to inspire others; ensure alignment of who you are with what you do; create the opportunity for our guests and employees to have an Experience of a Lifetime.
Innovate and lead change
Be curious; courageously challenge conventional wisdom; be willing to take on risk; influence others to challenge the status quo.
Lead with equity
Be self-aware of your own inclusive behavior so you can intentionally build diverse representation, bring equity to our business practices, and create inclusive communities in which all people can thrive.
Our Leaders in action
Each year, a select group of courageous, inspiring, and incredibly vulnerable leaders share a powerful leadership lesson. These Epic Talks are a leadership development opportunity for our leaders, and a gift to our team members.
Many of us feel drawn to the mountains. It is here that we create our stories, feed our souls, and find the best parts of ourselves. Developed from 2018 – 2021, this podcast covers some of the small moments that created major impacts on our business and within our industry, narrated by Executive Chairman Rob Katz.
One of America’s Most Trustworthy Companies
Recognized by Newsweek for customer trust, investor trust, and employee trust, this award reflects the integrity of our team and our values-driven leaders – the heart of our company.
One of America’s Best Large Employers
Forbes named Vail Resorts to its ‘America’s Best Large Employers’ list.
One America’s Most Responsible Companies 2022
Vail Resorts named both a CIVIC 50 honoree and one of Newsweek’s ‘America’s Most Responsible Companies’ in 2022.
Climate Change Impact Award
Vail Resorts received the 2023 Golden Eagle Award for Climate Change Impact by the National Ski Areas Association for achieving 100% renewable electricity in North America.