Adding Users to Your Coupa Supplier Portal (CSP): You have the ability to add and manage users of your Coupa Supplier Portal (CSP). Please use the following resource to learn more: Manage Users | Coupa
Missing Payments: Payments are handled by the Vail Resorts Accounts Payable Team. Please contact your primary Vail Resorts representative, typically the person who places Purchase Orders, to connect you with our Accounts Payable team.
Requesting a Change to Your Coupa Admin: You can request a new admin for your Coupa Supplier Portal (CSP) at the following link: Coupa Supplier Portal – New Admin Request.
Submitting an Invoice: You have several options for submitting invoices. Please refer to the Vail Resorts Invoicing Policy here for detailed instructions. Please contact your primary Vail Resorts representative, typically the person who places Purchase Orders, to connect you with our Accounts Payable team.
Supplier Onboarding Status: Check with your primary Vail Resorts contact regarding your supplier status. This is the employee—at the resort or within Corporate—who initially requested you as a new supplier.
Troubleshooting Multi-Factor Authentication (MFA): You must email supplier@coupa.com from the Coupa Supplier Portal (CSP) admin email address. In the email, you must let Coupa know that your Multi-Factor Authentication (MFA) is not working and/or is not connected to the right phone number, and you would like to remove MFA from your Coupa Supplier Portal for Vail Resorts. If you do not hear back from the Coupa Support Team within 3 business days, please contact your primary Vail Resorts representative, typically the person who places Purchase Orders or requested you as a new supplier, to connect you with the Vail Resorts Procurement Team.